FAQ's - Frequently Asked Questions
What is the cancellation policy?
If you cancel at least 24 hours in advance, we offer a full refund. If you cancel with less than 24 hours notice, no refunds can be given, but we will try to reschedule the activity.
What payment methods do you accept?
We accept cash, credit/debit card and bank transfers.
How can I book a jet ski or an excursion?
You can book directly on our website, call us or visit us at our offices in the port of Calpe. We recommend booking in advance, especially in high season.
Is it suitable for children?
Children over 16 years of age may drive a jet ski if they have the consent of their parents or guardians. Children under 16 years of age may participate as chaperones in the excursions, always under the supervision of an adult.
What happens if weather conditions are not favorable?
In case of bad weather, we will reschedule the tour for another available date or offer a full refund if rescheduling is not possible.
Is the activity safe?
Safety is our priority. All our jet skis are checked regularly, and our instructors are professionals with extensive experience. In addition, we provide life jackets and offer instructions before each outing.
How long are the excursions?
We offer different excursion options: 30 minutes, 1 hour or longer excursions up to 2 hours. You can check our rates and schedules for more details.
What clothes should I bring for the jet ski tour?
We recommend that you bring a bathing suit and sunscreen. We provide you with a mandatory life jacket and, if necessary, a wetsuit.
Can I take companions on the jet ski?
Yes, our jet skis can carry two people, so you can enjoy the experience with a companion.
Is it necessary to have a navigation license?
Para nuestras excursiones guiadas, no es necesario tener licencia. Sin embargo, si deseas alquilar la moto de agua sin un guía, necesitarás una licencia de navegación.
Además, en función de la moto de agua que quieras alquilar tenemos unas condiciones añadidas que deberás cumplir. Puedes verlas en las páginas de alquiler de cada modelo: Alquiler con licencia